Customer Complaints

Customer can reach us for any complaint which also includes digital lending related concerns and concerns relating to services provided by the outsourced agencies.

Customer can reach us for any complaint which also includes digital lending related concerns and concerns relating to services provided by the outsourced agencies.

  • customer.support@axisfinance.in
  • 1800 419 0094
  • 09:30 A.M.-6:30 P.M.

  • Monday - Friday

  • To register complaint through customer portal follow the link https://www.axisfinance.in, go to login and select customer section.

    Customer can send us written complaint via courier/ registered or ordinary post to the below mentioned address marking attention to Grievance Redressal Officer.

Ms.Mangal Sarang

  • If the customer is not satisfied with the resolution provided by customer service representatives, or doesn’t receive any response within 10 working days customer can write, mail or call to the grievance redressal officer of the Company.

    Name, Address and Contact details of Grievance Redressal Officer

Ms. Mangal Sarang

  • If the customer is not satisfied with the resolution offered by grievance redressal officer, or doesn’t receive any response within 20 working days he/she can write, mail or call to the Principal Nodal Officer of the Company:

    Name, Address and Contact details of Principal Nodal Officer

Ms.Preeti Singh

  • If complaint is not redressed within a period of 30 days , customer may approach and lodge a complaint to the Integrated RBI Ombudsman office.
  • Customer can use Complaint lodging portal of the Ombudsman, to access the same customer can refer Ombudsman scheme along with the salient features of the scheme, contact details of Nodal Officer and address of Integrated RBI Ombudsman offices on https://www.axisfinance.in/Customer-Services/RBI-Integrated-Ombudsman-Scheme.